Digital Onboarding for Prepay (Remote eKYC)
Led solution architecture for a digital prepaid onboarding journey covering remote eKYC, identity checks, digital signature, and activation.
Role
Owned the end-to-end design across onboarding steps, integrations, non-functional needs, and delivery alignment.
Context
Vodafone digital sales flow replacing store-dependent prepaid activation steps with a remote customer journey.
Impact
Helped create a compliant digital onboarding path for prepaid customers.